VPN Help

No email address is required. Create an account with a username and password. Once you reach the user panel, make sure you have saved your login details securely, then check your plan and account status. You’ll use your username to sign in, so consider storing it in a trusted password manager. Don’t include your password in public screenshots or share it with anyone. Creating an account and getting an active subscription are separate steps; your subscription status, available data and client download eligibility are shown in the panel after you sign in.

Sign in to the user panel and check your subscription status in the account overview. Then go to the client downloads section to get the app and subscription details for your device. VPNNQ supports Windows / macOS / iOS / Android / Linux; download eligibility is determined by the panel. Import the subscription details provided there, and don’t copy links from unfamiliar sites. Your subscription link is an account access credential. Hide the full link and any credentials it contains before sharing your screen or submitting a troubleshooting screenshot.

Sign in to the panel and confirm your subscription is still active. Then open the subscription manager or configuration list in your client, select the VPNNQ subscription and update it. Check that the route list loads correctly, then reconnect using a route of your choice. If the panel provides a new subscription link, replace the old configuration with it. If you’re only refreshing the route list, you usually don’t need to remove the entire client. If an update fails, keep your existing configuration and note the error message so you have something to troubleshoot.

VPNNQ allows unlimited devices online at the same time, so switching devices doesn’t mean you need a new plan. Sign in to the panel on your new device, download the client for its platform and import your subscription as instructed. If multiple devices use the same subscription, check the available data and subscription status in the panel. Unlimited devices does not mean unlimited data. When you stop using an old device, you can delete its saved subscription configuration. If someone else has used the device, check where your account and subscription credentials may have been saved.

If you’ve forgotten your login details, first check your trusted password manager, saved browser credentials and any devices where you’re still signed in. Then use the account help option in the panel. If you can still sign in on another device, explain the situation in a support ticket and provide only the account verification details requested by support. VPNNQ allows unlimited devices online at the same time, so a device-limit warning doesn’t necessarily mean you need to buy another plan. Check which client or account configuration showed the message, note its exact wording and ask support to investigate. Don’t share your password or subscription credentials publicly.

Disconnect the client and check whether your device can access regular websites. If your basic internet connection isn’t working, troubleshoot your local network first. Then check your subscription status and available data in the panel, update the subscription and test a different route. Make sure the client has the required network or VPN permissions and that no other proxy apps are running at the same time. Change one setting at a time and note what affects the result. If multiple routes fail, save the client’s error message and submit a support ticket. Don’t start by broadly resetting your system’s network settings.

A connected status means the client has established a connection; it doesn’t guarantee that every app is routing traffic as expected. First, make sure the system proxy or the client’s required traffic-capture mode is enabled. Test a regular website and the site you’re trying to reach to see whether the issue affects all browsing or just one service. If only one site fails, check your routing rules, browser cache and the service’s status. If all sites are affected, try another route and check your DNS settings. Keep your existing configuration and avoid changing the proxy, DNS and rules all at once, so you can identify the cause.

Some apps don’t use the system proxy, or your current routing rules may send them directly. Check the client’s connection log to see whether requests from the app appear and which rule they match. Also check whether the app has its own proxy settings. If you need to route this traffic through the client, follow its instructions for the relevant traffic-capture mode and make sure the required system permissions are granted. After changing modes, fully close and reopen the app before testing again. If the issue persists, submit a ticket with the app name, what you were doing and the matching rule details.

Check whether disconnections happen consistently after the screen locks, you switch apps or your network changes. Then review your system’s background activity and battery-saving restrictions for the client. On Android, allow the necessary background activity in system settings. On iOS, check that the VPN permission and configuration are still active. The names of these settings vary by system. Keep the same route while testing in both the foreground and background, so you don’t mistake a brief network-switch interruption for a route problem. If the issue continues after adjusting these restrictions, submit your system and client details along with the steps that trigger it.

First, determine whether the error occurs while fetching your subscription or while visiting a website. If the subscription can’t be fetched, check whether you can sign in to the panel, whether the subscription link is complete and whether your local network is working. Don’t post credentials from the link in a public forum. If you get a domain resolution error while browsing, note the DNS mode used by the client, revert any recently changed related settings and test again using the client’s guide. If switching networks fixes the issue, include that detail in your support ticket. Before sharing logs, check that subscription links, passwords and other credentials are hidden.

Pause downloads and sync tasks on devices using the same network, then see whether performance improves. Keep the client settings unchanged and switch to another route to compare the same activity. If only the original route is slow, test other routes. If they’re all slow, check your local Wi-Fi signal, network congestion and the destination service’s status. Don’t change several settings at once or draw conclusions about long-term performance from a single test. Note when the issue occurred, your network conditions and the results of switching routes. If it happens repeatedly, include these details in a support ticket.

Route types describe how a connection is routed; the name alone can’t tell you how it will perform on your network. Before choosing a route, check the destination service’s regional requirements and the route types available in your client. Compare them using the same task, such as loading a page, streaming continuously or maintaining a long-lived connection. A shorter distance isn’t always faster, and a dedicated-line label doesn’t guarantee smooth performance in every situation. Keep a route that works well for everyday use and a backup. If problems arise, retest them using the same method. See the routes page on this site for route details; the routes available to you depend on what your subscription loads.

VPNNQ covers 90+ countries / 190+ routes. Available routes depend on what your subscription and client load. Check the routes page on this site for locations and route types, then choose based on the destination website’s regional requirements. Distance is just one factor: your local network, connection path and the destination service’s response can also affect performance. Don’t choose based on distance alone; test the task on your usual network. After switching regions, check the destination service’s account security notices and content availability.

First, check whether regular websites work, then see whether the issue is limited to a particular video or AI service. For streaming, check playback errors, the available catalog in your region and your account status. For AI tools, distinguish connection interruptions from account permissions and messages from the service itself. Switch routes while keeping the task the same and see whether the issue changes. Regional availability and account eligibility are determined by the destination service; a successful connection doesn’t guarantee access. Avoid switching routes frequently during tasks that need a long-lived connection. If the issue persists, save the exact error message and submit a support ticket.

Tell us whether disconnections happen in the foreground, in the background or when your network changes. Include your operating system, client name, when the issue occurred, selected route and any error message. Compare another route or local network, then include the results in your support ticket. These details are more useful for troubleshooting than simply reporting slow speeds. Share only relevant log excerpts, and hide passwords, subscription links and other credentials. If a particular website or app is involved, describe the steps that trigger the issue; don’t include private chats, work files or your full browsing history. Keep your existing configuration during troubleshooting so the issue can be reproduced.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Compare data allowances on the plans page, then check your current subscription and activation details in the panel. Resets don’t necessarily happen at the start of a calendar month; check your available data and subscription status in the panel. If anything looks different from what you expected, submit a ticket with the relevant order details and a screenshot of the message for support to review.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Use the data whenever you need it; it never expires. Monthly plans reset their data each month on the activation date, so compare them based on how regularly you use the service. Consider your actual data usage and habits. A package that never expires doesn’t mean its data is automatically replenished. If you already have a monthly plan, check the available options and your account status in the panel before making a change. The panel will confirm which changes are available and when they take effect.

Supported payment methods: Alipay / WeChat Pay / USDT. Before paying, check the plan, amount and order status in the panel, then follow the payment instructions for that order. If your subscription hasn’t updated after payment, return to the order page to check its status, then refresh your account overview. Don’t pay again just because the page hasn’t updated yet. If the order and payment status still don’t match, submit a ticket with the order ID, payment method and a receipt with sensitive details hidden. Don’t send your password, subscription link or other account credentials to anyone you don’t know.

VPNNQ offers a 14-day no-questions-asked refund. To request one, sign in to the user panel, open the support tickets section and explain your request. Include the relevant order details so support can check your payment and subscription status. See the Terms of Service for full eligibility rules; the outcome will be confirmed through the panel. If you’re also having connection issues, you can include the error message and troubleshooting steps, but don’t share your password or subscription link publicly. Keep your ticket and order records, and add any follow-up details to the same ticket.

The price difference for a mid-cycle upgrade is prorated for the remaining days. Before proceeding, check the target plan, your current subscription status and the confirmation page in the panel. Don’t assume the difference between monthly prices is the amount due. If your data or status after upgrading doesn’t match what you expected, keep the records for both orders, describe the steps you took and the messages you saw, then ask support to investigate in a ticket. Use the options available in the panel if you want to change your plan. Don’t assume any unconfirmed rules about credits, combining plans or conversions.