VPN Setup Guide
Import a Subscription and Connect

Account setup

Create an account and save your login details

Select “Start Free” below to open the account creation page in the user panel. VPNNQ doesn't require an email address; create an account with a username and password. Choose a username you can easily recognize and set a unique password for this service. Don't reuse a password from another important account. Double-check your entries before submitting, especially for extra spaces left by switching input methods, so you don't mistake them for a login problem later.

Follow the on-screen instructions, then open your account in the user panel. If you're taken back to the login page, sign in with the username and password you just created instead of creating another account. Save your login details in your password manager so you can use the same account to choose a plan, get your subscription, and submit support tickets. Account access and client connectivity are separate steps: signing in to the panel doesn't mean the client is connected.

If you already have an account, select “Log in” in the navigation to open the panel and continue. If you can't sign in, check that your username matches the saved details, including capitalization and input method. If the issue persists, see the Help Center's account and subscription guide. Avoid creating accounts repeatedly to troubleshoot login issues; it can make it harder to identify which plan and subscription belong to you.

Choose a plan

Choose a plan and confirm your payment

Once your account is ready, open the plans section in the user panel. First choose between a monthly subscription and a data package, then compare the data allowances. Monthly plans include 60GB for ¥9.9/month, 250GB for ¥18/month, and 500GB for ¥28/month. Data resets monthly on the activation date. If you regularly use AI tools, stream video, or switch between devices, choose an allowance based on your actual usage rather than the number of devices alone.

If your usage varies, consider a data package: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Data packages remain valid until used and never expire. When you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days. For a comparison of both billing options and the full list of prices, see the Plans page. This guide covers setup without presuming which option is right for you. All plans support unlimited devices at the same time, but shared subscriptions use the same data allowance.

Choose a plan in the panel, check its name, price, and data allowance, then follow the on-screen instructions to place your order. Payment options include Alipay, WeChat Pay, and USDT. After paying, return to the user panel and check the order result and subscription status. Don't assume your plan is active just because the payment page redirected you. If payment succeeded but the panel hasn't updated, refresh and check the order before consulting the Help Center's billing guide. Avoid paying again in the meantime.

VPNNQ offers a 14-day no-questions-asked money-back guarantee. See the Terms of Service for how to request a refund and the applicable details. Once the panel shows your plan as active, continue to get your subscription. Checking the status first helps avoid mistaking a plan issue for a client problem later.

Get your subscription

Get your subscription from the user panel

Open Account Overview and confirm that the subscription for your account is active, then find the subscription options. The panel may let you copy a link or import it directly into a client; choose whichever option is shown. The subscription link lets your client retrieve server configurations. It's not an installer or a list of server addresses to open one by one in a browser. Paste the link into the client's subscription import field, not a regular search box.

If the panel offers an import option for a compatible client, install that client first and then use the option. If your browser asks to open an app, check the app name against the panel's instructions. If the client doesn't launch, copy the link and import it manually. Direct import and manual paste are simply different ways to add the subscription. Either way, make sure the client shows the subscription configuration and server list before continuing.

The subscription link contains the information needed to access your configurations. Keep it only in a client you use yourself. Don't post the full link in public forums or show it in support screenshots. The address below is a fictional example of the format and won't connect; use the link copied from your current account in the user panel.

https://example.com/sub?token=YOUR_TOKEN

Use the panel's copy button if available to avoid missing characters when selecting the link manually. If the client says the address is invalid, return to Account Overview and copy it again. Check that the import field doesn't contain quotation marks, line breaks, or extra spaces. Don't edit the link parameters yourself. For in-depth troubleshooting when a subscription won't update, see the Troubleshooting Guide. For now, keep the link handy and follow the import steps for your device.

Import by platform

Import the client for your device

Get the client for your operating system from the download section in the user panel. Sign in to access your subscription; the panel confirms whether the download is available to you. This guide doesn't provide public download links. VPNNQ supports Windows, macOS, iOS, Android, and Linux. The steps below cover common desktop and mobile platforms; Linux users can follow the client instructions in the panel. Check your operating system before downloading to avoid installing a package intended for another device.

Windows: Add a subscription from a link

Use the Windows desktop client provided in the panel. After installing it, open the main window and look for “Subscription,” “Configuration,” or a similar management option. When adding a configuration, choose import from link and paste the subscription address you copied. Give it a recognizable local name, such as VPNNQ. This name is just a label in the client; don't change the subscription address. Save and update the configuration, check that the server list appears, then set it as the active configuration.

After a successful import, start with the client's default connection method. If you need to enable a system proxy, turn on the corresponding option in the client. If you use virtual network interface mode and see a permissions prompt, follow the panel's instructions and confirm what the permission is for. Don't enable multiple modes at random just because a website won't open. Other proxy tools running at the same time may conflict, so close similar tools before moving on to the connection test below.

macOS: Import the subscription and check network permissions

Use the macOS desktop client provided in the panel. In the app, open subscription or configuration management, add a remote configuration, and choose URL or link import. Paste the subscription address from the panel and save it. Update the configuration and check that the server list loads, rather than leaving an empty configuration name. If you import directly from a browser, return to the client and check that the subscription is selected. Opening the app doesn't mean the import is complete.

When you connect, macOS may ask you to allow network configurations or related permissions. Check that the prompt refers to the client you just installed, then follow its instructions. Connection modes may handle app traffic differently, so start with the client's recommended settings. If you used another networking tool, make sure it's disconnected before enabling the VPNNQ configuration. Then test access in a browser and in the app you intend to use.

Android: Add a configuration and allow the VPN connection

Use the Android mobile client provided in the panel. After installing it, open “Configuration” or “Subscription” and add a configuration from a link. Paste the subscription address, save it, and update it. Once the server list appears, select the configuration you just imported. Some clients put configuration management and the connection button on separate screens. After saving, return to the main screen and check the active configuration name so you don't keep using an older one.

The first time you connect, Android usually asks you to authorize the VPN connection. Confirm that the prompt belongs to the client you're using, allow it, and check the connection status in the app. If the connection often drops when the screen locks or you switch apps, check the client's background permissions in battery settings. There's no need to change every battery-saving setting during initial setup. Menu names vary by device; troubleshooting is covered in the Help Center. For now, import the subscription, grant permission, and keep the client running.

iOS: Get the app and import your subscription as instructed in the panel

Sign in to the panel and check the iOS client and download instructions in the download section. Follow the panel's directions to get the app from the App Store. This guide doesn't assume an app name or price, since iOS installation may differ from other platforms. Open the app and find subscription management or the option to add a subscription. Paste the link copied from Account Overview. If the panel supports direct import, you can use that option instead; then return to the app to check the configuration.

Save and update the subscription, select the server you want, and connect. If iOS asks to add a VPN configuration, check the app's source and confirm. You may need to complete the device's own verification process. Seeing a VPN status in iOS doesn't mean every service you need is accessible, so test access directly. If the app already has other subscriptions, make sure the VPNNQ configuration is selected rather than an older server.

Test your connection

Connect to a server and test access

Return to the client's main screen and check that the imported subscription has been updated and is selected as the active configuration. Choose a server that suits your location and needs from the list. VPNNQ covers 90+ countries and 190+ servers; use the list currently shown in your client to choose. Test access once, then change locations if needed. There's no need to try every server during initial setup. See the server list for server types and selection tips.

Connect in the client and check that its status shows an active connection. Then open the website or app you plan to use and check that pages load fully, sign-in works, and your session stays connected. If a browser works but a specific app doesn't, don't assume the subscription has failed. First check whether the app follows the system proxy or requires a different connection mode. The client status only reflects the connection on your device; successful access to the services you need is the real test.

If you plan to stream video or use AI tools, test access in the relevant service too. Available content, account eligibility, and the service's own status can all affect the result. A successful server connection doesn't guarantee access to every content library or feature. Start with one server and check that you can sign in and complete basic tasks before trying another location. Frequent server changes may trigger additional checks from the service, so don't use repeated switching as a substitute for troubleshooting.

If you can't access a service, retrace the setup steps: check that the subscription is active in the panel, the client updated successfully, the right configuration is selected, and the required permissions are allowed. Then reconnect or try another server. Check whether the problem affects all destinations or just one website or app. If it persists, browse the relevant category in the Help Center. For more complex connection, DNS, or background-disconnection issues, see the Troubleshooting Guide; they're outside the scope of this page.

When submitting a support ticket, include your device's operating system, client name, the affected server name, any error message, and the steps you've already tried. You can attach screenshots after hiding sensitive information. Don't include your password or full subscription link. Submit the ticket through the support ticket section in the user panel, then check the panel for a reply. After setup, routine use usually means opening the client, checking the active configuration, and connecting. To use another device, repeat the import steps for its platform.